At REETRO, every piece is crafted with care, and your satisfaction means everything to us. If something isn’t quite right, we’re here to make it right — thoughtfully and sustainably.
✅ Eligibility for Returns
Items must be returned within 24 hours of delivery.
Products must be unworn, unwashed, and undamaged.
Tags and original eco-friendly packaging must be intact.
Sale items, gift cards, and customized/embroidered pieces are non-returnable.
🔁 Exchanges
We gladly offer exchanges for:
Size-related issues
Defective or damaged products (within 24 hours of delivery)
Note: Since we produce in small batches, exchange availability is subject to stock.
Our team will guide you through the process and provide a return shipping label (if applicable).
Once we receive and inspect your item, your refund or exchange will be processed within 5–7 business days.
🌍 Sustainability Note
As a sustainable brand, we encourage mindful purchases. Every return adds to our carbon footprint, so we recommend checking our detailed size guide or contacting us before you buy.
💳 Refunds
Refunds are issued to the original payment method.
